- Q. How does it work?
- The process is simple, quick and entirely managed through our website or you can call in your requests. After you place an order, we will deliver your empty containers, locks and welcome kit which includes an inventory form and other helpful information. You pack your boxes, or have a Box Butler professional assist you pack for a modest fee. The completed inventory can be entered online onto our web based system for easy access or stored in hard copy at your home. Then order a pick up and we will retrieve your locked containers. All or specific containers can be returned in the future at your request. This service was designed with 100% convenience in mind.
- Q. How quickly can I have access to my items in storage?
- Normal delivery times are between 12 – 24 hours from time of request, but if you need expedited service, we can easily accommodate a quick delivery in as little as four hours. We deliver 7 days a week.
- Q. Is my stuff safe and secure?
- Yes. Our warehouse is constructed from cinder block and concrete and is fully sprinkled; provides 24x7 monitored security in a climate regulated environment. Best of all, your belongings are sealed and locked while still in your apartment.
- Q. Where are you storage facilities located?
- Our warehouse is located in NJ, 12 miles from New York City.
- Q. What days are you closed and do not deliver?
- The Box Butler is open and delivering every day except major holidays which include New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Day.
- Q. Are you cheaper than self-storage facilities located in New York City?
- We are competitive with self-storage facilities; however The Box Butler can supplement your storage needs. We provide easy access to your items and, best of all, you never have to travel to a storage facility. We come to you!
- Q. Do you store large items such as furniture, rugs or lamps?
- Sorry, we only store what can fit in our containers along with bikes, skis, golf clubs and suitcases.
- Q. Do you insure my belongings?
- As with most storage providers, supplemental tenant insurance can be arranged if you are not covered under your current homeowners or renters policy. We strongly advise you to have coverage on your belongings.
- Q. What kind of insurance do you provide?
- The Box Butler has a relationship with Baders, one of the largest providers of self-storage tenant insurance in the United States. We include details of their plan and rates in our welcome kit. Alternatively, the contents of your containers can usually be added to your homeowner’s insurance policy for a nominal fee and we suggest you check with your insurance agent.
- Q. What forms of payment do you accept?
- The Box Butler accepts all major credit cards and your account is set-up so that your monthly storage fee is automatically billed to your credit card.
- Q. What happens if the website is down – how do I get to my stuff?
- While our website maintains 99.998% up time and all maintenance is scheduled between midnight and 6am. Our toll free number is available Monday—Friday from 9:00am – 8:00pm and for emergency issues, we are available 24x7.
- Q. When do you drop off the containers and do you have packing supplies?
- Your ordered containers are dropped off within 24 hours of the request right to your door. We can supply packing supplies like bubble wrap at your request.
- Q. Are there weight limits on my storage?
- Yes, small boxes may weigh no more than 75lbs and, large boxes no more than 100lbs.
- Q. Is there anything you won’t store?
- Yes, we will not store perishable items, liquids, explosive devices or any illegal substances.
- Q. Are you a member of any industry associations?
- We are members of the national Self-Storage Association (SSA).
